Frequently Asked Questions & Answers
How long will the artwork last? How do I take care of it?
Your floral preservation artwork is made of high-quality, UV and heat resistant resin. It will last forever. Some slight yellowing of the resin over time is normal is part of the nature of resin. To help prevent yellowing of the resin over the years, you should keep your artwork out of direct sunlight. You can clean it with a soft, microfiber cloth such as you would use to clean your sunglasses or tech devices. You may also use gentle soap and water if needed.
How do I package and ship my flowers to you?
You will be shipping your flowers to San Francisco, CA (the exact address will be provided after you place your order) and we recommend choosing overnight or 2-day shipping. If your budget doesn't allow for this, a slower shipping speed can be used, but understand that some flowers do better out of water than others and you ship them at your own risk. Flowers dry best when they are fresh and happy, so the sooner they get to us the better!
Will you use all of the flowers in my bouquet? What happens to any leftovers?
We generally do not use all of the flowers in your bouquet. Once everything has been dried, we select only the very best blooms to make your artwork. You may choose to send us your whole bouquet or only part of it, but we do not send back the blooms that were not used. You may consider adding on smaller pieces to your order (like our new ornament or ring holder options) if you want to make the best use of any leftover bits that we don't use. Any leftovers from projects are set aside and used to help create more beautiful art and new styles of preservation art.
Can you use flowers that are already dried?
Yes! As long as your flowers do not have mold on them, we can use them! Please note that we will not accept any flower that has mold on them to protect the health of our team. If we are sent moldy flowers, we will only send them back at the customer's expense so please check them carefully before shipping. Also, please note that not all dried flowers are ideal for every size preservation option (example: it would be impossible to stuff a large dried flower into a tray or ring holder mold. We could perhaps use the petals.) We offer customers with already completely dried flowers a discount - please contact us for a special promo code for 12% off your order.
How does the payment plan or reservation work?
Any order (payment plan, reservation, or full payment) holds your spot in our production line up. We can only accept a limited number of flower deliveries per month, so we recommend reserving your spot as soon as you can.
The cost of the reservation goes towards the total cost of your order. We will email you an invoice for the balance (order total - reservation cost) of your order.
Once you place your order, we'll also email you instructions on where to ship your flowers and how to properly package them.